Logistics Management

THE YEAR 2004 SURVEY: CEO PERSPECTIVES
ON THE CURRENT STATUS AND FUTURE PROSPECTS

OF THE THIRD PARTY LOGISTICS INDUSTRY

IN THE ASIA-PACIFIC REGION

Dr. Robert Lieb
Professor of Supply Chain Management
College of Business Administration
Northeastern University
214 Hayden Hall
Boston, MA 02115
617-373-4813
r.lieb@neu.edu

Brooks A. Bentz
Associate Partner
Accenture—Supply Chain Management
100 Williams Street
Wellesley, MA 02481
617-454-4708
brooks.a.bentz@accenture.com

January 28, 2005
The Year 2004 Survey: CEO Perspectives on the Current Status and Future Prospects of the Third Party Logistics Industry
in the Asia-Pacific Region

INTRODUCTION

      As the third party logistics (3PL) industry has continued to evolve, it has clearly become more global in nature. In responding to the needs of a customer base that is increasingly global in it sourcing, manufacturing, sales, and distribution large 3PL service providers have been challenged to put global service networks in place. The providers have responded in a variety of ways that have included acquisitions in other countries, development of alliances with foreign providers, and initiating their own operations new geographies. The task of designing, building and effectively operating these broad networks around the globe is challenging to say the least.
      Over the past eleven years, we have attempted to provide insight into these and other changes on the provider side of the 3PL industry in the United States by conducting annual surveys of the CEOs of many of the largest 3PL companies operating in the United States, based on sales volume. While the CEOs surveyed were also asked questions concerning the international operations of their companies, the primary focus of the annual surveys was their operations in the United States.
      During 2004, reflecting on the globalization of the industry discussed above, we decided to restructure our annual CEO surveys, and focus on...