501 1.1

Unit 501
Unit 501

      1.1- Review a range of individual and groups in my workplace whose communication needs must be addressed? Within the residential care setting there are many individuals who have different communication needs, as I work within a residential care setting there is a mixture of communication needs and it is part of my job role to be able to communicate with a range of groups or individuals. I deal with residents who have learning disabilities, speech difficulties and hearing loss. Some communication includes using Makaton or pictures. Having eye contact is important as well as relaxed body language and not sounding patronising to them, when you ask a question it is important to ask question for example would you like to rather than demanding you are going to. As there are residents with dementia a varying tone to your voice is important for them to be able to understand the difference if you are saying something because it could be dangerous or going somewhere they shouldn’t. Communicating with residents who are hard of hearing can be difficult, it is better not to shout at them but to talk slower and look at them with eye contact makes them feel the same as others and not that they have a problem with their hearing.
      1.2- Support effective communication within my job role. Communication is a major part of my job role, whether it is talking to other health care professionals or residents within my care setting my communication changes depends who I am talking to and in what situation. Communication when talking to individuals will vary on the situation with them, as if I’m having a conversation my communication would be more relaxed than if I’m trying to stop two residents arguing. This also applies to talking to communicating with colleagues to help avoid misunderstandings and can create a positive work atmosphere, reducing stress which helps a team communicate effectively and allow others to share their doubts or concerns if I...