9 Thigns to Do to Enter Social Media
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- Date Submitted: 11/04/2010 12:28 PM
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9 Things to do Before Entering Social Media
Social Media | June 29, 2010 | By Lisa Barone |
You’re going to give this social media thing a solid chance. You’ve heard that social media delivers leads, connects you with customers and you’re confident that you can avoid falling victim to the many social media myths. All that’s left to do is create the accounts hop in.
Wait! Not so fast.
Before you enter in the world of social media, make sure you’re presenting your best possible face. Getting things in order before you take your first public steps will help customers trust your interactions and get things start on the right foot. You wouldn’t show up to your wedding without taking some time to primp, right?
Here are 9 things to do BEFORE you enter social media.
Create a rulebook: Before you step onto that field, memorize your plays. Study the channels you plan to use, listen to the conversation, understand the behavior and create your rulebook for how your company will engage. Identify how you’ll handle common support issues, the tone you’ll take, how you’ll address negativity, how fans will be rewarded, etc. Work up fake scenarios and create a plan for how you’ll deal with them. Look at issues competitors have had in social media and map out how you’ll do it better. The more you prepare, the better off you’ll be. Negative commenters are a lot less imitating when you have a plan for how you’ll convert them to your side.
Assign responsibility: Make it known who is going to be responsible for social media BEFORE everyone stands around looking at each other. Figure out things like:
* Who will be responsible for creating the content, pushing it, talking to people, responding to questions, etc?
* Who will implement any changes/issues discovered through social media?
* How much time should this be taking from everyone’s day and is the number you just came up with realistic or did you just make it up?
Unless social media is someone’s responsibility, it’s...
Social Media | June 29, 2010 | By Lisa Barone |
You’re going to give this social media thing a solid chance. You’ve heard that social media delivers leads, connects you with customers and you’re confident that you can avoid falling victim to the many social media myths. All that’s left to do is create the accounts hop in.
Wait! Not so fast.
Before you enter in the world of social media, make sure you’re presenting your best possible face. Getting things in order before you take your first public steps will help customers trust your interactions and get things start on the right foot. You wouldn’t show up to your wedding without taking some time to primp, right?
Here are 9 things to do BEFORE you enter social media.
Create a rulebook: Before you step onto that field, memorize your plays. Study the channels you plan to use, listen to the conversation, understand the behavior and create your rulebook for how your company will engage. Identify how you’ll handle common support issues, the tone you’ll take, how you’ll address negativity, how fans will be rewarded, etc. Work up fake scenarios and create a plan for how you’ll deal with them. Look at issues competitors have had in social media and map out how you’ll do it better. The more you prepare, the better off you’ll be. Negative commenters are a lot less imitating when you have a plan for how you’ll convert them to your side.
Assign responsibility: Make it known who is going to be responsible for social media BEFORE everyone stands around looking at each other. Figure out things like:
* Who will be responsible for creating the content, pushing it, talking to people, responding to questions, etc?
* Who will implement any changes/issues discovered through social media?
* How much time should this be taking from everyone’s day and is the number you just came up with realistic or did you just make it up?
Unless social media is someone’s responsibility, it’s...