Abdulla M
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Chapter 1: Introduction to Quality
1
Tuesday, 28 September 2010
This session is: An Introduction to the Philosophy, Evolution & Gurus
2
Tuesday, 28 September 2010
Objectives
To investigate the historical development of quality To highlight the meaning of quality and gurus contributions to its development To briefly introduce the basic elements of TQM concept To elaborate on the relevance of the philosophy to modern day competitiveness
3 Tuesday, 28 September 2010
1
Presentation Scenario
Understand the various paradigms of quality evolution What is a quality? What is a guru? Who are q y g they? What contributions they have made to quality development What is TQM? What are its basic elements? What are the learned lessons of TQM relevance to today’s competitiveness?
4 Tuesday, 28 September 2010
Quality Paradigms
Paradigm is the result of the discipline’s adaptation to environmental contingencies
Quality evolution is a discipline, a set of principles and assumed truths that define how the quality of goods and services is to be assessed, managed, delivered and assured.
5
Tuesday, 28 September 2010
6
Tuesday, 28 September 2010
2
What are these Paradigms?
PrePre-industrial “Caveat Emptor” The concept of quality was based on the philosophy of “we know it when we see it.” This meant that quality doesn’t have to be defined, it is a direct experience arising from the basic senses (i.e. the quality of baked bricks). The consumer was responsible for assuring the quality of the goods they purchased in essence “let the buyer beware” (i.e. food vendors and shoemakers or coopers). Th b d h k ) The buyer i thi case rely on th skill, in this l the kill honesty and knowledge of the trader in other words “the mystery of trade”. This type of manufacturing science passed down till became a mainstream component of medieval society. No quality control observed but punishment actions were taken against workers who produced poor quality...
1
Tuesday, 28 September 2010
This session is: An Introduction to the Philosophy, Evolution & Gurus
2
Tuesday, 28 September 2010
Objectives
To investigate the historical development of quality To highlight the meaning of quality and gurus contributions to its development To briefly introduce the basic elements of TQM concept To elaborate on the relevance of the philosophy to modern day competitiveness
3 Tuesday, 28 September 2010
1
Presentation Scenario
Understand the various paradigms of quality evolution What is a quality? What is a guru? Who are q y g they? What contributions they have made to quality development What is TQM? What are its basic elements? What are the learned lessons of TQM relevance to today’s competitiveness?
4 Tuesday, 28 September 2010
Quality Paradigms
Paradigm is the result of the discipline’s adaptation to environmental contingencies
Quality evolution is a discipline, a set of principles and assumed truths that define how the quality of goods and services is to be assessed, managed, delivered and assured.
5
Tuesday, 28 September 2010
6
Tuesday, 28 September 2010
2
What are these Paradigms?
PrePre-industrial “Caveat Emptor” The concept of quality was based on the philosophy of “we know it when we see it.” This meant that quality doesn’t have to be defined, it is a direct experience arising from the basic senses (i.e. the quality of baked bricks). The consumer was responsible for assuring the quality of the goods they purchased in essence “let the buyer beware” (i.e. food vendors and shoemakers or coopers). Th b d h k ) The buyer i thi case rely on th skill, in this l the kill honesty and knowledge of the trader in other words “the mystery of trade”. This type of manufacturing science passed down till became a mainstream component of medieval society. No quality control observed but punishment actions were taken against workers who produced poor quality...