Addressing Challenges of Group and Teams
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Addressing Challenges of Group and Teams
LDR 531
August 8, 2011
Desert Communication Strategies
Desert Communication Inc. is a major wireless telecommunications organization. Desert Communications’ net profit has declined because of changes in the communications industry and as a result they have has begun a strategic movement to reallocate their resources to capitalize on the added services of the communications industry. Examples of such include phone insurance, additional minutes, roadside service and so forth.
The customer-service call center of Desert Communications Inc. is structured with a manager overseeing a unit of up to 10 employees. The manager oversees the operational output of his or her team including providing customer service, responding to service inquires, and answering billing questions. Employees are encouraged to offer additional services to help maximize the profit of Desert Communications but are currently not required to. The purpose of this plan is to outline the appropriate operational changes needed to implement in the customer-service call center of Desert Communication to increase profitability.
Methods to present the operational change
In the last decade Telecommunication industry changed a lot, and these changes affect the existing business negatively, to survive, Desert Communications has begun a strategic movement to reallocate their resources to capitalize on the added services of the communications industry. Organizations thrive on improving employee satisfaction, communication, and retention in teamwork; by expanding on its products and services, for examples phone insurance, additional minutes, roadside service and so on. As well as applying, and then implementing, concepts and ideas that is formulated from different societal backgrounds. Through diversity we are better able to understand the demographics of the marketplace as it can serve and better equip the company that has more limited...
LDR 531
August 8, 2011
Desert Communication Strategies
Desert Communication Inc. is a major wireless telecommunications organization. Desert Communications’ net profit has declined because of changes in the communications industry and as a result they have has begun a strategic movement to reallocate their resources to capitalize on the added services of the communications industry. Examples of such include phone insurance, additional minutes, roadside service and so forth.
The customer-service call center of Desert Communications Inc. is structured with a manager overseeing a unit of up to 10 employees. The manager oversees the operational output of his or her team including providing customer service, responding to service inquires, and answering billing questions. Employees are encouraged to offer additional services to help maximize the profit of Desert Communications but are currently not required to. The purpose of this plan is to outline the appropriate operational changes needed to implement in the customer-service call center of Desert Communication to increase profitability.
Methods to present the operational change
In the last decade Telecommunication industry changed a lot, and these changes affect the existing business negatively, to survive, Desert Communications has begun a strategic movement to reallocate their resources to capitalize on the added services of the communications industry. Organizations thrive on improving employee satisfaction, communication, and retention in teamwork; by expanding on its products and services, for examples phone insurance, additional minutes, roadside service and so on. As well as applying, and then implementing, concepts and ideas that is formulated from different societal backgrounds. Through diversity we are better able to understand the demographics of the marketplace as it can serve and better equip the company that has more limited...