This report provides a detailed analysis of customer preferences in the Australian mining sector, focusing on the factors that influence purchasing decisions and the performance of major equipment suppliers. The analysis is based on Timetric's extensive survey of 100 mine managers, procurement managers and other key decision-makers.
Areas of analysis include:
Identification of the leading equipment suppliers in Australia by equipment type
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Scope
The report is based on responses from a survey of 100 senior decision makers at operating Australian mines, responsible for the purchase of equipment for plant and mine operations, along with its consumables.
Survey respondents came from seven different states and territories, with Western Australia, Queensland and New South Wales accounting for 88% of the respondents. This included four main commodity groups and a range of surface and underground mining operations.
Table Of Content
1 Executive Summary
2 Leading Manufacturers in Australian Mining
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2.1 Introduction
2.2 Market Share for Equipment Types within Australia
2.3 Caterpillar Dominates Views on Leading Manufacturer
2.4 Incumbency Doesn't Translate to Leading Supplier Status
3 Choosing New Suppliers
3.1 Introduction
3.2 Key Factors in Choosing a New Supplier
3.3 Key Factors when Choosing a New Supplier by Current Main Supplier
4 How Suppliers Differentiated Themselves
4.1 Introduction
4.2 Relationship Managers Again Continue to be Key
4.3 Differentiation by Current Main Supplier
5 Supplier Performance and Key Success Factors
5.1 Introduction
5.2 Overall Supplier Performance
5.3 Performance by Company
6 Customer Retention and Key Improvement Areas
6.1 Introduction
6.2 Respondents Expect to Stay...