Business Report

Problems in Performance Measurement at the Edwards School of Business

Table of Content
Executive summary 3
1. Introduction 4
2. Discussion 5
  2.1 Problems with performance measurement 5
  2.2 Factors that cause problems 6
  2.3 Prediction of other institutions 8
3. Conclusion 10
4. References 11
  Executive summary
  This report is a case study from Edward School of Business to analyze the problems in performance measurement. The point-based merit system is introduced for the purpose of improving faculty members’ performance in academic research when keeping good performance in teaching and motoring students. The reports will first give a general background of Edwards School of Business and the merit system. It then presents three specific problems that the school encounters, namely faculty members focusing too much on getting points rather than improving outputs, unfairness due to quantifying performance into points and confusions and distrust from faculty members. Besides, how these problems generate is discussed and prediction of results in other organizations is discussed.


1. Introduction
Edwards School of Business is the second largest college of The University of Saskatchewan, enrolling about 2,000 students every year. It is now undergoing institutional transformation to enhance academic research, the student experience and faculty engagement. To support the transformation, a new human resource strategy, the merit system, is made to set standards of performance measuring. It is a point-based system where rewards of faculty members are based on points they earn from achieving various activities. Generally, performance of a business school is measured by two aspects, academic achievements and contribution to the world of work (Starkey et al., 2004; Coopey, 2003). However, the merit system focuses mainly on academic achievements such as teaching quality and academic research. As a result, some problems have been made. This report aims to discuss and...