National Australian Bank:
1. Name and location of organisation.
National Australian Bank, They operate in more than 1,800 stores and Service Centres globally. Their major financial services franchises in Australia are complemented by businesses in New Zealand, Asia, the United Kingdom and the United States.
2. Who does the group support?
NAB are on a mission to support more Australians and indigenous Australians to make sure they have a healthy relationship with money. They also support foreign customers as they have many stores located globally.
3. Identify the needs of this group.
Every person who comes to NAB bank for support have financial needs. Whether it be finding out home loan rates, getting insurance on a car, Travel insurance to help your holidays run smoothly, applying for a home loan or personal loan, applying for a credit card or savings account, finding out about investment opportunities or even just getting helpful information from the employees. NAB customers need to feel comfortable with the bank they choose and NAB bank have friendly and inviting employees who always greet you with a smile. NAB is built around putting their customers at the centre of everything they do and helping them realise their potential and supporting them with their financial needs.
4. Role and purpose of the organisation.
NAB believe that the little extras can make a big difference in helping you meet your unique needs and ambitions. Their goal is to deliver sustainable, satisfactory returns to over 500,000 shareholders. This is supported by their strategic priorities:
Enhance Australian franchise
-Simplify and digitise their business
-Build world class customer relationships
-Enhance banking services for superannuation and the ageing population
-Broaden services for Asia active customers
-Provide DIY digital options for their customers
-Manage international portfolio
Maintaining our strong New Zealand franchise
-Complete Specialised Group...