Career Development Plan Part Two
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Career Development Plan Part Two
Development of A Training and Mentoring Program
University of Phoenix
HRM/531
Patrick J. Stluka
Week Three
Development of A Training and Mentoring Program
The new West Coast Sales Division is comprised of individuals who will excel in all aspects of InterClean’s business. We have strong sellers, relationship builders and demonstration organizers; everyone will be trained or retrained in these areas of expertise as well as customer relations to insurance a balanced team.
The new training and mentoring needs for our team, are basic customer service needs the art of the sell and complete follow-up. With the power shift of the customer, our customer relations need to be outstanding. “Using the Internet, customers can access databases that allow them to compare prices and examine product reviews; hence there are ongoing needs to meet the product and service needs of customers” (Cascio, 2006, p. 287). Our team will be instructed in development of full-range service packages tailored our individual accounts. “They’ll be trained to engage directly with facilities managers, health care professionals, and operational executives in their customers' organizations” (University of Phoenix, 2010, p. 1). Products and services in the same industry can be identical in order to separate ourselves from our competitors we have to be innovative. Our training will help refine our processes, transform us into problem solvers, and teach our team to cultivate relationships with customers and coworkers. This will be an advantage for all team members as well as our entire organization.
The objectives of the training and mentoring program revolve around teamwork. “As more firms move to employee involvement and teams in the workplace, team members need to learn behaviors such as asking for ideas, offering help without being asked, listening and feedback skills, and recognizing and considering the ideas of others” (Cascio, 2006, p. 288). As with...
Development of A Training and Mentoring Program
University of Phoenix
HRM/531
Patrick J. Stluka
Week Three
Development of A Training and Mentoring Program
The new West Coast Sales Division is comprised of individuals who will excel in all aspects of InterClean’s business. We have strong sellers, relationship builders and demonstration organizers; everyone will be trained or retrained in these areas of expertise as well as customer relations to insurance a balanced team.
The new training and mentoring needs for our team, are basic customer service needs the art of the sell and complete follow-up. With the power shift of the customer, our customer relations need to be outstanding. “Using the Internet, customers can access databases that allow them to compare prices and examine product reviews; hence there are ongoing needs to meet the product and service needs of customers” (Cascio, 2006, p. 287). Our team will be instructed in development of full-range service packages tailored our individual accounts. “They’ll be trained to engage directly with facilities managers, health care professionals, and operational executives in their customers' organizations” (University of Phoenix, 2010, p. 1). Products and services in the same industry can be identical in order to separate ourselves from our competitors we have to be innovative. Our training will help refine our processes, transform us into problem solvers, and teach our team to cultivate relationships with customers and coworkers. This will be an advantage for all team members as well as our entire organization.
The objectives of the training and mentoring program revolve around teamwork. “As more firms move to employee involvement and teams in the workplace, team members need to learn behaviors such as asking for ideas, offering help without being asked, listening and feedback skills, and recognizing and considering the ideas of others” (Cascio, 2006, p. 288). As with...