Communicating in the Workplace
- Submitted by: idvazquez
- Views: 179
- Category: Other
- Date Submitted: 03/22/2015 08:49 AM
- Pages: 3
- Report this Essay
BCOM/275
Assignment 1.1 from Ch. 1 of Communicating in the Workplace.
First misunderstandingWho was the sender? Manager | |
Who was the receiver? Me (Employee) | |
What was the message? Blame about an account not paid. | |
What channel was used to send the message? Face to face communication | |
What was the misunderstanding that occurred? Manager was blaming me about giving a check to a client that wasn’t mine and client took off without paying. | |
How could the misunderstanding have been avoided? Yes, if the waiter in charge were to be paying attention to her customer I wouldn’t had to help and assist the client of wanting his check. | |
Bring your completed chart to class for sharing in small groups. After each group member has shared his or her example with other group members, answer the following questions:
1. What did you learn about the communication process from this activity?
What I learned was that there was an assumption of the employee that the client was alright with her service. When the manager found out that the client took off with an unpaid bill, the manager immediately gave the blame to the last employee that had contact with the client. There was a lot of noise and a defensive attitude towards me.
2. What seemed to be the main causes of the misunderstandings?
The main cause of the misunderstanding was that the manager use a defensive attitude towards the employee and couldn’t decode the message, also her feedback was not accurate.
Second misunderstandingWho was the sender? Client | |
Who was the receiver? Vendor | |
What was the message? Online Campaign Budget | |
What channel was used to send the message? Via telephone communication | |
What was the misunderstanding that occurred? Client was doubtful of budget | invoice |
How could the misunderstanding have been avoided? Yes | |
Bring your completed chart to class for sharing in small...
Assignment 1.1 from Ch. 1 of Communicating in the Workplace.
First misunderstandingWho was the sender? Manager | |
Who was the receiver? Me (Employee) | |
What was the message? Blame about an account not paid. | |
What channel was used to send the message? Face to face communication | |
What was the misunderstanding that occurred? Manager was blaming me about giving a check to a client that wasn’t mine and client took off without paying. | |
How could the misunderstanding have been avoided? Yes, if the waiter in charge were to be paying attention to her customer I wouldn’t had to help and assist the client of wanting his check. | |
Bring your completed chart to class for sharing in small groups. After each group member has shared his or her example with other group members, answer the following questions:
1. What did you learn about the communication process from this activity?
What I learned was that there was an assumption of the employee that the client was alright with her service. When the manager found out that the client took off with an unpaid bill, the manager immediately gave the blame to the last employee that had contact with the client. There was a lot of noise and a defensive attitude towards me.
2. What seemed to be the main causes of the misunderstandings?
The main cause of the misunderstanding was that the manager use a defensive attitude towards the employee and couldn’t decode the message, also her feedback was not accurate.
Second misunderstandingWho was the sender? Client | |
Who was the receiver? Vendor | |
What was the message? Online Campaign Budget | |
What channel was used to send the message? Via telephone communication | |
What was the misunderstanding that occurred? Client was doubtful of budget | invoice |
How could the misunderstanding have been avoided? Yes | |
Bring your completed chart to class for sharing in small...