Communication

Use different means of communication to meet different needs There are many different means of communications: Verbal communication

–

This can be sometimes become complicated due to words having different meanings between different generations and cultures. So the choice of words used is important to ensure that we use jargon and abbreviations that our staff and service users will all understand. It is also important to listen as well as to speak. In my role as manager, I need to adapt my communication depending on who I am communicating with. Eg member of staff, Healthcare professional, or service user with dementia. Paralinguistic communication

–

This is when we moderate our speech to change the volume, rhythm tone of voice and timing to moderate our speech. Yawning, signing laughing or tutting are all examples of this form of communication. Words are important but so is the way the message is perceived. This kind of communication can give us a clue on how the person is feeling and can help in the way we understand and deal with them.













 
Written communication

–

Written reports, note taking, emails and other forms of electronic communication are all forms of written communication and it is important that they are clear and accurate, up to date and non-judgemental to enable others to read it. As a manager I need to use a form of communication that easy for everyone to use and access. E-mail makes this possible as it is quick and convenient and people can respond easily to it. It can also be accessed again for evidence in the way that a telephone conversation cannot. The down side to e-mails is that it they are quite impersonal, so sometimes people can read them the wrong way and not understand the point you are trying to make. This may cause a delay in them answering you. Non -verbal communication

–

Facial expressions, eye contact, gestures, positions and movement, and touch are examples of...