Executive Summary
A company must be aware and acknowledge nonverbal communication to begin improving their business. Successful nonverbal communication is determined by emotional awareness and an understanding of sending and receiving diverse cues.
Effective nonverbal communication between fellow employees is a key factor that contributes to the success of an organization.
Recommendations of how to improve nonverbal communication in an organization is presented. There is extensive research in the field of nonverbal communication
Introduction
Communication is essential to any functioning organization. More importantly, nonverbal communication is vital in determining the success of an organization. Communication is a process that takes place continuously as individuals interact with one another on a day to day basis. There are several forms of communication. One way of communicating is through verbal communication. Nonverbal acts portray subconscious feelings that lead to consequences. These consequences can impact the effectiveness of an organization. Customer service is an aspect of an organization where non-verbal communication can be critical. The impression between strangers who have a goal of buying and selling a product can be evaluated through the use of nonverbal communication. Another area where nonverbal communication influences an organization is in management. Effective nonverbal communication is necessary in order for a manager to smoothly handle their project and maintain the decorum of their organization. Proper communication between fellow employees is another key factor that contributes to the success of an organization. This communication which includes non-verbal communication is constantly noticed among colleagues. Body language, facial expressions, and other nonverbal gestures express the attitude of the sender to the receiver. This attitude is what progresses communications between colleagues. In order for an...