Complained Letter

Unfortunately, the product does work as intended. While the Widget starts up fine, it turns itself off after just five or ten minutes of operation. I am disappointed because I have paid for a Widget that is clearly not in working order. Each time it shuts itself down, I have to stop what I am doing and restart it. As I purchased the Widget specifically to save time and effort, this is unacceptable to me.

Please resolve this problem by issuing a full refund. I paid cash for the widget, and thus prefer cash in return. I have enclosed a copy of the receipt.

I am confident that your store stands by its products. Please let me know at your earliest convenience when I may return the faulty Widget and obtain a replacement that's in full working order.

I'm looking forward to your reply and the resolution of this matter. I will wait two weeks before turning to a consumer protection agency

However, it has been six weeks and we have yet to receive the CozyBlankets. They were intended for Christmas gifts, and I am extremely disappointed that they did not arrived during the six-week period promised in your ads. Because CozyBlankets are at the top of my teens' wishlists, I was forced to purchase them locally to ensure I would have them in-hand by Christmas.

Because the CozyBlankets I ordered via your 800 number have not arrived, and your company did not deliver within the stated time frame, I am asking that you resolve this issue by refunding the purchase amount, including shipping (for a total of $77.99) to the account of the credit card I supplied. I have enclosed a copy of my credit card statement as well as the receipt emailed to my by your company.

I'm looking forward to your reply and refund that will resolve this problem. I will wait one more week before initiating a chargeback with my credit card company, and contacting consumer protection agencies and the Better Business Bureau. Please contact me at 555-555-5555 or via email.

Sincerely,
I purchased...