Critical Thinking

ADULTS’ SERVICES SCIE GUIDE 47

Personalisation: a rough guide

The Social Care Institute for Excellence (SCIE) was
established by government in 2001 to improve social
care services for adults and children in the United
Kingdom.
We achieve this by identifying good practice and
helping to embed it in everyday social care provision.
SCIE works to:
• disseminate knowledge-based good practice
guidance
• involve people who use services, carers,
practitioners, providers and policy makers in
advancing and promoting good practice in social
care
• enhance the skills and professionalism of social
care workers through our tailored, targeted and
user-friendly resources.

First published in Great Britain in October 2008, updated in
April 2010 and November 2012 by the Social Care Institute for Excellence
© SCIE 2012
All rights reserved
Written by Sarah Carr
This guide is available online
www.scie.org.uk
Social Care Institute for Excellence
Fifth Floor
2–4 Cockspur Street
London SW1Y 5BH
tel 020 7024 7650
fax 020 7024 7651
www.scie.org.uk

Contents
Foreword
Acknowledgements
Introduction

1

The basics

2

What is personalisation?

2

More about self-directed support

4

Further developments with choice and control

9

Where has personalisation come from?

13

Wider views of personalisation

17

What does personalisation mean for adult social care services?

25

The social care workforce

25

Voluntary and community organisations

41

Private sector providers

46

User-led organisations

50

Commissioning

55

Regulation

65

What are the key issues for the social care sector as a whole?

70

Overall personalisation progress

70

Supporting frameworks and approaches

75

Assessing personalisation progress

77

Conclusion

80

References

81

Further information

95

About the development of this product

99

Foreword
Personalisation has been a policy...