Develop Procedures and Practise
- Submitted by: morriss93
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- Category: Other
- Date Submitted: 08/12/2015 12:15 PM
- Pages: 8
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1 Understand the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints
1. Identify the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints in own area of work
Within my work area there are many policies and documents in place regarding complaints:
• Complaints and compliments procedure
• People complaints policy
• Complaints posters
• Service users complaints policy
• Risk management complaints policy
• Staff induction complaint
• Equality and diversity policy
• Confidentiality and disclosure policy
• Complaints forms
2. Analyse how regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints affect service provision within own area of work
All clients within health and social care services have the right to expect that any personal information they provide will be treated as confidential. However, the use and sharing of personal information forms an essential part of the provision of health and social care for the benefit of individual clients and the effective functioning of health and social services. Staff working within health and social services have an ethical and legal obligation to protect the information entrusted to them by users of the services.
(CQC)
For the purposes of assessing, and preventing or reducing the impact of, unsafe or inappropriate care or treatment, the registered person must have an effective system in place (referred to in this regulation as “the complaints system”) for identifying, receiving, handling and responding appropriately to complaints and comments made by service users, or persons acting on their behalf, in relation to the carrying on of the regulated activity. In particular, the registered person must bring the complaints system to the attention of service users and persons acting on their behalf in a suitable manner and...
1. Identify the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints in own area of work
Within my work area there are many policies and documents in place regarding complaints:
• Complaints and compliments procedure
• People complaints policy
• Complaints posters
• Service users complaints policy
• Risk management complaints policy
• Staff induction complaint
• Equality and diversity policy
• Confidentiality and disclosure policy
• Complaints forms
2. Analyse how regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints affect service provision within own area of work
All clients within health and social care services have the right to expect that any personal information they provide will be treated as confidential. However, the use and sharing of personal information forms an essential part of the provision of health and social care for the benefit of individual clients and the effective functioning of health and social services. Staff working within health and social services have an ethical and legal obligation to protect the information entrusted to them by users of the services.
(CQC)
For the purposes of assessing, and preventing or reducing the impact of, unsafe or inappropriate care or treatment, the registered person must have an effective system in place (referred to in this regulation as “the complaints system”) for identifying, receiving, handling and responding appropriately to complaints and comments made by service users, or persons acting on their behalf, in relation to the carrying on of the regulated activity. In particular, the registered person must bring the complaints system to the attention of service users and persons acting on their behalf in a suitable manner and...