Develop Procedures/Practice to Respone to Concerns and Complaints
- Submitted by: Owenn
- Views: 1111
- Category: Other
- Date Submitted: 03/01/2015 12:25 AM
- Pages: 5
- Report this Essay
1.1 Identify the regulatory, requirements, code of practice and relevant guidance for managing concerns and complaints in own area of work.
The regulatory, requirements, code of practice and relevant guidance for managing concerns and complaints for the service within social services outlines the following aims:-
To resolve concerns and complaints as quickly and effectively as possible, informal at first, if this is not possible a formal investigation would be conducted in an open and none defensive way to ensure that all complaints and concerns are dealt with in accordance with the procedure’s within
All staff members are aware of the policy and procedure and are updated regularly with any changes.
To improve the quality of the service I would identify lessons which have been learnt from complaints which the service has received.
How complaints are dealt with within the service. This reads as the following: Please be assured that any complaint you make will be taken seriously and handled sensitively and efficiently. An initial acknowledgement will be received within 2 working days and a full written response, following a thorough investigation, will be sent within 20 working days. If for any reason this cannot be achieved then you will receive written communication informing you of this. In the first instance we would encourage you to speak to the Line Manager to hopefully resolve the matter quickly.
1.2 Analyse how regulatory, requirements, code of practice and relevant guidance for managing concerns and complaints affect service provision within own are of work
By ensuring we have an efficient complaints procedure within the service we are giving the individuals within the services the confidence that we are trying to do things right the first time. The guidance that is in place for the service is in line with the national guidelines regarding complaints, whereby time frames are set out and rights are protected for all involved. Each...
The regulatory, requirements, code of practice and relevant guidance for managing concerns and complaints for the service within social services outlines the following aims:-
To resolve concerns and complaints as quickly and effectively as possible, informal at first, if this is not possible a formal investigation would be conducted in an open and none defensive way to ensure that all complaints and concerns are dealt with in accordance with the procedure’s within
All staff members are aware of the policy and procedure and are updated regularly with any changes.
To improve the quality of the service I would identify lessons which have been learnt from complaints which the service has received.
How complaints are dealt with within the service. This reads as the following: Please be assured that any complaint you make will be taken seriously and handled sensitively and efficiently. An initial acknowledgement will be received within 2 working days and a full written response, following a thorough investigation, will be sent within 20 working days. If for any reason this cannot be achieved then you will receive written communication informing you of this. In the first instance we would encourage you to speak to the Line Manager to hopefully resolve the matter quickly.
1.2 Analyse how regulatory, requirements, code of practice and relevant guidance for managing concerns and complaints affect service provision within own are of work
By ensuring we have an efficient complaints procedure within the service we are giving the individuals within the services the confidence that we are trying to do things right the first time. The guidance that is in place for the service is in line with the national guidelines regarding complaints, whereby time frames are set out and rights are protected for all involved. Each...