Development of a Training and Mentoring Program
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- Date Submitted: 12/10/2010 09:02 AM
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Development of a Training and Mentoring Program
New Training and Mentoring Needs
“Training consists of planned programs designed to improve performance at the individual, group, and/or organizational levels.” (Cascio, 2005). Now that the merger is complete and we have our new team in place to launch our new full-service cleaning solutions for organizations in the health care industry, it is time to begin identifying the training and mentoring needs for our new team. We have brought people to the team from both EnviroTech and InterClean so it is imperative that we provide adequate training to get members from both sides trained in the same way. The new product and service line is new to all of the team members so there is the need for extensive training of our sales staff.
First, sales members will need to be trained on the various areas of governmental regulations. Sales members will need to learn all that they can about the new products and services we are offering, OSHA standards governing medical organizations, company policies and procedures, and refresher course on communication and sales techniques as well as information on existing products and services. By learning government regulations and OSHA standards, our sales staff team will be able to better convey to the customer what they need and answer any questions customers may have concerning those regulations. This is one more way that we can be of use by our customers and offer a more knowledgeable sales team, which will help in retaining the customers we have as well as building our customer base.
Objectives of Training and Mentoring Program and Performance Standards
By the end of the training and mentoring program, our new sales team should be familiar with company policies and procedures as well as the mission of our company. They should also be knowledgeable in the area of medical supplies and services. Each member should know the OSHA laws governing medical providers so that they can...
New Training and Mentoring Needs
“Training consists of planned programs designed to improve performance at the individual, group, and/or organizational levels.” (Cascio, 2005). Now that the merger is complete and we have our new team in place to launch our new full-service cleaning solutions for organizations in the health care industry, it is time to begin identifying the training and mentoring needs for our new team. We have brought people to the team from both EnviroTech and InterClean so it is imperative that we provide adequate training to get members from both sides trained in the same way. The new product and service line is new to all of the team members so there is the need for extensive training of our sales staff.
First, sales members will need to be trained on the various areas of governmental regulations. Sales members will need to learn all that they can about the new products and services we are offering, OSHA standards governing medical organizations, company policies and procedures, and refresher course on communication and sales techniques as well as information on existing products and services. By learning government regulations and OSHA standards, our sales staff team will be able to better convey to the customer what they need and answer any questions customers may have concerning those regulations. This is one more way that we can be of use by our customers and offer a more knowledgeable sales team, which will help in retaining the customers we have as well as building our customer base.
Objectives of Training and Mentoring Program and Performance Standards
By the end of the training and mentoring program, our new sales team should be familiar with company policies and procedures as well as the mission of our company. They should also be knowledgeable in the area of medical supplies and services. Each member should know the OSHA laws governing medical providers so that they can...