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University of Phoenix Material
Process Design Matrix
Complete the process design matrix.
Write an executive summary identifying appropriate design approaches for a selected product and service.
Pick one service with which you are familiar. Complete three to five line items such as production line, self-service, or personal attention approach, on the Process Design Matrix.
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Pick one product with which you are familiar. Complete three to five line items such as Job shop, batch, assembly line, or continuous flow approach, on the Process Design Matrix.
Process Design Aspect | Service – Banking services | Product – Soft drink |
Design focal point | Efficient and quality service, consumer satisfaction | Efficient production, up-to-standard, and uniform quality |
Strategy | Combination of classic and low-cost accommodation | Continuous production line and operations |
Process design approach | Production line and self-service | Continuous flow |
Process map | Process flowchart with several possible scenarios and guidelines | Process flowchart with definite outcomes |
Process Performance Measurement | Number of consumers served, consumer:time ratio, consumer satisfaction level, cash-flow | Down times, number of defects, quantity produced, quantity:time ratio |
Factory location | Office branch and machine stations based on the accessibility of consumers | Definite location based on...