Explain how employee performance is measured and managed.
To find out how hard employees are working ,businesses have to measure their performance and so, compare employees. The way this is carried out, depends on the business but usually involves both quantitative and qualitative measurements which have to be seen to be fair and accurate.
Performance Management is something that is important to all businesses as it allows senior members of staff to see if staff are working at the right levels. There are different methods of Performance Management ranging from Appraisals to Target Setting.
Appraisals are used to highlight the effectiveness of an employee to the business they work for. a good job and also point out where things can improve. At McDonald`s ,particularly in the first few weeks progress is monitored carefully and there will be a formal assessment at the end of the probationary period. Once completed performance is monitored on a regular basis. Objectives can be set for the employee as well to ensure they are always striving to improve their performance in all areas. McDonald`s employees may be set targets after appraisals such as making service quicker and making sure that the high standards of food quality is maintained.
Their performance appraisal will be based on personal attributes, teamwork, work standards, hygiene, initiative and customer focus. They will receive a copy of their performance review, so they will be able to see how well they are doing. As long as their performance is satisfactory they will receive a pay increase. Their pay is reviewed at 4 months, 12 months, and every 6 months thereafter. It also important to remember that part of appraisal is to look at employee needs as well as those of the business. At McDonald`s training needs are looked at , not just in relation to the business but for an employee to gain nationally accredited qualifications which can also be transferred to another job ....