Hiuewhl

Title:

Information Technology Management Practices of Commercial Bank Branches in Batticaloa

  1. People’s Bank

  2. Bank of Ceylon

  3. Sampath Bank

  4. Hatton National Bank

  5. Commercial Bank

The Research Problem

The Research Questions

  1. What are the Information Technology Management Practices of Commercial Bank Branches in Batticaloa?

  2. What is the perceived level of support and assistance branches received from the head office?

  3. What is the level of effectiveness of IT services of head office at branch level?

The Research Objectives

  1. To identify Information Technology Management Practices of Commercial Bank Branches in Batticaloa.

  2. To measure the perceived level of support and assistance of head office at branch level

  3. To measure the level of effectiveness of IT services of head office from the perspective of branch level

Questionnaire

Part I

  1. Do you have a separate IT department in your bank? Yes/No

  2. What is your structure of IT management between Head Office and bank branches? Centralised/ Decentralized

Part II

Branch level IT management system

  1- Very low

  2- Low

  3- Moderate level

  4- High level
  5- Very high

|       |                                                                                                                     |1   |2   |3   |4   |5   |
|A     |IT Policy                                                                                                             |     |     |     |     |     |
|02     |Your level of knowledge regarding IT policy of your bank.                                                             |     |     |     |     |     |
|03     |Revision and updating of IT policy based on changes.                                                                 |     |     |     |     |     |
|B     |IT System Usage...