Homework

Bureaucratic Control Systems

          A Control system has four control steps which are, setting performance standards, measuring performance, comparing performance against the standards and determining deviations, Taking action to correct problems and reinforce successes. The first step involves standards; a standard is the level of expected performance for a given goal. Standards are targets that establish desired performance levels, motivate performance, and serve as benchmarks against which to assess actual performance. The second step in the control process is to measure performance levels. For example, managers can count units produced, days absent, papers filed, samples distributed, and dollars earned. Performance data commonly are obtained from three sources: Written reports, Oral reports, Personal observation.
          The third step in the control process is comparing performance with the standard. In this process, the manager evaluates the performance. For some activities, relatively small deviations from the standard are acceptable, while in others a slight deviation may be serious. The last step in the control process is to take appropriate action when there are significant deviations. This step ensures that operations are adjusted to achieve the planned results or to continue exceeding the plan if the manager determines that is possible. If significant variances are discovered, the manager usually takes immediate and vigorous action.  Lei can apply all the four control process steps into their company Sandwich Blitz.
          Lei can set the standard performance for achieving organizational goals. Standards can be set on departmental level such as financing, operating, legal etc. Performance standards are set to compare it with the actual performance and take corrective action. Lei needs to set up a meeting with the employees and talk about rules and regulations and what is expected from each employee. Lei should also talk about...