Hsc345 Reflective Account

|EVIDENCE NO:                               |     22             |
|DATE:                                       |                     |


IDENTIFY EVIDENCE TYPE


DIRECT OBSERVATION ( REFLECTIVE ACCOUNT (


QUESTIONS ( EXPERT WITNESS (


PRODUCT ( WITNESS TESTIMONY (


|CANDIDATE NAME:                                   |                                                                                                             |

|EVIDENCE                                                                                                               |Unit, Element, PCs     |Knowledge           |
|Whilst working with client F he was living with his mother, however he was offered a temporary furnished flat, which   |                       |                     |
|he accepted. Whilst waiting to be given a move-in date I informed client F that we would need to look at his current   |                       |                     |
|benefit entitlement as he would now need housing benefit on top of his existing benefits and this could affect his     |                       |                     |
|D.L.A.and Income Support. I contacted the benefits agency at client F’s request to enquire if he was entitled to       |                       |                     |
|housing benefit, which he was, and had an application for this sent out. When it arrived I supported client F to fill |                       |HSC345.11           |
|out as much of it as possible, however client F felt that perhaps an outside agency with specialist benefit knowledge |HSC345.1.1             |                     |
|would be more appropriate, I informed client F that I would look into this. I contacted an agency called “money       |HSC345.1.3b           |                     |
|matters” who specialized in debt management and benefits maximization to make an appointment. They informed me however|HSC345.2.1             |HSC345.18           |
|that client F would have to wait up to...