BCU Accommodation Services has the vision to be a “transformational” influence on the resident students in university run accommodation. I work in the City South Campus, and I am directly responsible for the pastoral care and support of 207 residents students (which can fluctuate through the course of the year).
What do we mean by “transformational”? BCU are working on a longterm goal to increase the institutions reputation in the league tables and to increase the overall retention of studying students (to decrease the amount of students who drop out). This is part of the “BCU 2020” vision, for my team and my job role I concern myself with the transformational aspect, to make sure that students who I care for in my halls have an excellent time.
Who do I define as my team? I work 90% of the time autonomously, living with and supporting students in the City South accommodation. So I define my team as myself (the Student Assistant), my immediate line manager (Accommodation Manager) and the 207 resident students. Why do I define the students I support as part of my team? I include them as they are a major part of my job role, and influence a lot of the decisions I make on a daily basis. By being autonomous and to a large extent a leader myself, it is important that my “team” communicates well and follows the common vision of “transforming the student experience”.
Explain the role communication plays in establishing a common sense of purpose.
With communication in a workplace as part of team I am mindful of eight ways that I can communicate effectively:
1. Keep the message simple.
BCU has a deeper plan and meaning for the organisation as a whole, but for the remit of my job function I can pare this down to a very simple message that can be better articulated to 207 students. I don’t dumb the message down, but keep it to the core and make it simple and inspiring as possible.
2. Build behaviour based on student insights.
For the residents to fully understand how...