Learning Curve Theory
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Learning Curve Theory
(Pizza Store Layout Simulation)
Jason Welch
OPS 571 / Operations Management
June 7, 2010
Mario’s Pizzeria opened its pizza parlor in 1950, which is located indoor at the local mall. The current problem that is going on with the restaurant is that customers are dissatisfied with the long wait for orders and some people are even leaving without being served. The importance of making this business a success is increasing profitability, reducing the waiting time in the restaurant, and having a process implemented that will maintain a balance between the demand for service and the capacity of the system to provide the best service to all customers.
There are many ways that the learning curve concepts can be applied to the existing process. “Learning curves are useful both to cost estimators and analysts. The learning curve is based on three fundamental assumptions: the time required to perform a task decreases as the task is repeated, the amount of improvement decreases as more units are produced, and the rate of improvement has sufficient consistency to allow its use as a reduction tool”(Jacobs & Aquilano, 2006). All of these tools were very helpful in determining the right processes to use in the simulation. I applied these tools several times which helped me better understand and increase my performance.
Mario’s Pizzeria simulation focuses on the alternatives that can decrease the wait time for customers, but maintain quality service at the same time. Alternatives that are utilized in the simulation are within a normal process, but have more than one process that has an input within the processing of the final product for the satisfaction of the customer. A learning curve for the Pizza Store simulation would show the relationship between completing a task and the number of pizzas produced within the specific amount of time. It will give the business an understanding of what alternative methods that could be utilize to...
(Pizza Store Layout Simulation)
Jason Welch
OPS 571 / Operations Management
June 7, 2010
Mario’s Pizzeria opened its pizza parlor in 1950, which is located indoor at the local mall. The current problem that is going on with the restaurant is that customers are dissatisfied with the long wait for orders and some people are even leaving without being served. The importance of making this business a success is increasing profitability, reducing the waiting time in the restaurant, and having a process implemented that will maintain a balance between the demand for service and the capacity of the system to provide the best service to all customers.
There are many ways that the learning curve concepts can be applied to the existing process. “Learning curves are useful both to cost estimators and analysts. The learning curve is based on three fundamental assumptions: the time required to perform a task decreases as the task is repeated, the amount of improvement decreases as more units are produced, and the rate of improvement has sufficient consistency to allow its use as a reduction tool”(Jacobs & Aquilano, 2006). All of these tools were very helpful in determining the right processes to use in the simulation. I applied these tools several times which helped me better understand and increase my performance.
Mario’s Pizzeria simulation focuses on the alternatives that can decrease the wait time for customers, but maintain quality service at the same time. Alternatives that are utilized in the simulation are within a normal process, but have more than one process that has an input within the processing of the final product for the satisfaction of the customer. A learning curve for the Pizza Store simulation would show the relationship between completing a task and the number of pizzas produced within the specific amount of time. It will give the business an understanding of what alternative methods that could be utilize to...