Operations Function
Within a Facilities Services Company
William Peden
Registration No. 200965241
MacTaggart
University of Strathclyde
July 2009 Word Count 2750
Contents
Contents: 1
Section 1: Introduction 2
Section 2: Literature Review 2
Section 3: Case Study Investigation 8
Section 4: Conclusion 14
4.1 Reflection 15
References: 16
Appendices: 17
1. Introduction
The purpose of this report is to examine the operations functions within a facilities services company which is supplying both Hard and Soft services to the Commercial and Residential sector of business in the Middle East Region.
The first section will comprise of a literature review which will establish that I have an understanding of Operations Management and its role within an organisation. This will be followed by a case study review, in which I will be using a facilities services company which I worked for as the example. Finally the conclusion will be an observation and reflection as to the effectiveness/success of the operations structure within the organisation.