Mn3153B Six Sigma

SIX SIGMA REPORT

















          QUALITY   2009/10

        MN3153B



        23 June 2010
Table of contents

1 INTRODUCTION 1

2 SCOPE 1

3 SIX SIGMA 1

      3.1 Evolution of Six Sigma 1

      3.2 Concept of Six Sigma 2

      3.3 Implementation Roles 3

4 SIX SIGMA AND ISO 9000 4

      4.1 ISO 9000 4

      4.2 COMPARISON 5

5 SIX SIGMA AND TOTAL QUALITY MANAGEMENT (TQM) 5

      5.1 TQM 5

      5.2 COMPARISON 6

6 SIX SIGMA AND EUROPEAN FOUNDATION FOR QUALITY MANAGEMENT (EFQM) 6

      6.1 EFQM 6

      6.2 COMPARISON 7

7 CONCLUSION 7

8 RECOMMENDATIONS 8

9 REFERENCES 9

10 BIBLIOGRAPHY 10

appendix a – origin of the term six-sigma

APPENDIX B – OVERLAP OF ISO 9000 AND SIX-SIGMA

WORD COUNT –   2902 NOT INCLUDING TITLES OR APPENDICES
  INTRODUCTION


Over the last ten years, the company has attempted to improve the quality of its products using various quality initiatives, with varying levels of success. With the current popularity of Six Sigma (6σ), the company is now firmly focused on utilising this business management tool strategy to bring about a permanent improvement in quality.

  SCOPE


This report will analyse 6σ and compare it against the previous initiatives of ISO9000, Total Quality Management and the European Foundation for Quality Management Excellence Model. From the analysis and comparisons, recommendations will be made as to the suitability of 6σ as the company’s quality tool.

  SIX SIGMA


Six Sigma is a business management tool strategy that seeks to “find and eliminate the cause of defects and errors in manufacturing and service processes by focusing on outputs that are critical to customers and a clear financial return for the organisation.” (p132, chap 3, The Management and Control of Quality, 7th Edition, Evans & Lindsay).

Six –sigma tools include basic and advanced statistical tools, product design and reliability, measurement of...