The different reasons people communicate are: To share; opinions, information, thoughts, knowledge, feelings, emotions, needs and wants. To socialise, build and maintain relationships to satisfy our constant need to relate to others and have them relate to us. To request or demand something. To learn, teach and educate. To persuade, argue and inform.
In order to work effectively with clients and their families, it is essential to establish good relationships and communication. skills go hand in hand. Practitioners who have good communication skills are likely to have strong relationships with the client. Communication can come in many forms such as, body language, facial expression and ways in which others listen and talk to you.
You need to consider a number of factors such as verbal communication the tone and pitch of your voice, does it suit the situation or topic? Non-verbal communication: Facial and hand gestures, this needs to be tailored to the situation or topic. Eye contact is an important factor as this engages the client, keeping them focused on what you are discussing. Body language plays an important part, for example folded arms can indicate you are being defensive or not open to suggestions, rolling of eyes and huffing can seem rude and disrespectful.
Communication can be different when using it with other people from different backgrounds. Communication can also be interpreted in different ways by different people, that may not speak English. There are also barriers to communication. People may think that if they’re being listened to will express their own personal backgrounds or beliefs. People from different backgrounds may use verbal, or non verbal communication to put their point across.
There are a number of support services that can be accessed to support communication. These include: Interpreters,Translators, Signer and Advocates. Each local government body should provide Language Support...