Operations Management

CONTENTS INTRODUCTION     What is a Product Industry? What is a Service Industry? Differences in Product and Services offerings Similarities in Product and Services Industry

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Operations Management

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Filling and packaging Advantages and Disadvantages

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1.2

Process Strategy and Design

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1.2.1. Introduction       Process Focus Repetitive Focus Product Focus Mass Customisation Focus PepisiCo.Inc Thekwini Fet College

Conclusion Capacity   How to increase capacity How to decrease capacity

Conclusion

1.3

Supply chain management

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1.3.1 Introduction    The finances flow The product flow The information flow

Viaksha Hurinanthan Operations Management

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1.3.2 Comparison and contrast of supply chain management in the service industry and product industry.   Service Industry- Thekwini Fet College Product Industry- PepsiCo Incorporated 17 17 18 19 20

1.3.3 Challenges 1.3.4 Conclusion

1.4

Scheduling

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1.4.1 Introduction   Static scheduling Dynamic scheduling

1.4.2 Comparison and contrast of scheduling in the service and product industry.      Thekwini Fet College Advantages Disadvantages PepsiCo Inc PepsiCo goes Digital 21 21 22 22 23 24 24

1.4.3 Conclusion

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Bibliography

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Viaksha Hurinanthan Operations Management

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INTRODUCTION Ritzman, Krajewski and Malhotra,(2009) describes Operations Management as, the maintenance, control, and enhancement of organisational activities that are mandatory to produce goods or services for users. Operations management has conventionally been associated with manufacturing activities but can also be applied to the service sector. The measurement and evaluation of operations is usually undertaken through a process of business evaluation. Hence  What is a Product Industry?

Ritzman,...