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Process Improvement Flow Chart |
OPS 571 |
Douglas Spunaugle |
Jerrod Barentine |
7/5/2011 |
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KEY: Safety Requirements Critical to Quality Hints & Aids bold # Related Exception Handling Steps
Proposed Freight Refusals SOP
Purpose
To provide guidance and action steps to determine accepting/rejecting trailers based on safety concerns or missing/lack information on Proof of Delivery (POD) paperwork for WePay and TheyPay shipments.
Scope
These guidelines will apply to TUL1 Inbound Operations
Definitions
Load Acceptance Criteria
* Shipment has been appointed through CARP
* Pallet visually inspected and determined to be in good condition
* Stable load (i.e. shrink wrapped/banded, no excessive collapsing upon itself, no excessive leaning, etc.)
* Sufficient clearance between load and trailer roof to be able to unload with PIT equipment and/or space to manually downstack
* Sufficient clearance between load and trailer walls, allowing the use of a clamp
* Sufficient trailer clearance to allow dock plate/portable plate to be flush with trailer floor
* Paper POD that contains POs, pallet count and carton count or soft copy of electronic POD that can be printed prior to unload
* Product is loaded in a trailer that is safe to walk or when loaded on a trailer with grooved flooring (i.e. reefers) is palletized and can be unloaded with PIT equipment (walk behinds not permitted)
Responsibility
* FC Inbound Team: Ensure product that is received meets load acceptance criteria.
* FC Associates: Identify and immediately report received product/shipments that do not meet load acceptance criteria.
* FC Management Team: Ensure Associates are trained to identify and immediately report received product/shipments that do not meet load acceptance criteria. Escalate to FC Safety or TOC in a timely fashion for guidance. Sign off on all freight refusals.
* FC Safety Department: Provide support and...