Gaining an understanding of organizational behavior is important to the livelihood of a corporation’s employees, customers, and the corporation itself. Without a good understanding of the organization’s behavior the organization cannot learn and improve for the benefit of everyone involved. When a corporation’s employees are happy and the customers are happy, the corporation succeeds. A company can dissolve quickly without positive organizational behavior. Unhappy employees usually create high turnover, poor production, and a poor product, which in turn causes loss of business. Schermerhorn, Hunt, and Osborn (2005) stated, “Organizations with positive human resource practices gain competitive advantage through higher productivity and lower turnover.”
An organization’s culture is comprised of the collective values and beliefs of its members or employees. When an organization or corporation is developed, a system of values and beliefs also form. The organization must be cognizant of the development of these values. Creating a corporate mission or value statement can facilitate starting the company off on a positive footing. Behaviors must be in-line with the stated corporate values and mission or the sincerity of the organization is placed in doubt. An article written by Cambra-Fierro (2008) argues that, “an organization’s corporate values influence not only its employees’ behavior within the work environment, but also impacts on their global values system outside of the work environment. Organizations need to be aware of their impact on employees’ behavior outside of the work environment; this is particularly the case for multinational companies working across many cultures.”
All organizations have internal environments. In order for the internal environment of an organization to be one that is positive and inclusive, cultural diversity must be a part of the...