Person-centred practice is focusing on the needs of the client and involving them in the decision making process for the care they receive. It includes treating them as an individual - their character, their beliefs and their unique backgrounds. This would be opposed to providing uniform care that is standard and not defined by the person.
We try to function within the paramaters of person-centred care as much as possible. We carry out full assessments in the home of client before the care begins to assess what care they would like, the duration of the visits, the number of visits and the times of the day they would like the visits. We build up a picutre of the kind of person they are and which of our carers would be best suited to that individual. For example some people like quiet carers, some like carers who are more gregarious, some like older carers whilst other don't mind younger ones. It also gives us a picture of the care requirements of the individual. For example some clients require stoma care, so we would only send those who are trained and confident in dealing with stoma care.
In many cases family and friends are also involved in this process - particularly if the individual has been diagnosed with dementia and has been previously assessed as not having capacity. In these cases it is useful to discuss their backgrounds with the family members to enable us to get an idea of their background, their likes and dislikes and their interests. We try to liaise with the client as much as possible to keep them involved and enabling them to do what they can still do, but family input is often a valuable addition.
Finally we do also receive feedback from clients giving us further information regarding their care. Perhaps they do not like the times of the visits, or they do not like a particular carer or just that their needs have changed. In each of these cases we would try to accomodate their needs in the future.