Outcome 1.1
A duty of care is a legal obligation imposed on any individual working within the care sector that they adhere to a standard of reasonable care whilst performing any acts that could foreseeable harm others, a definition from Wikipedia. It is my responsibility that whilst caring for the service users I promote their independency and assist them to understand and exercise their rights. It is important that I understand and follow policies and procedures to challenge and report dangerous, abusive, discriminatory or exploitative behaviour and practice from both staff members and service users. I should understand and follow policies and procedures designed to keep myself and other people safe from violent and abusive behaviour at work. It is vital that I bring to the attention of my Manager or appropriate authority any difficulties that might get in the way of the delivery of safe care. It is important to inform my Manager authority where colleagues may be using unsafe practices of adversely affecting standards of care. It is vital that insure I comply with Health & Safety Polices and also influence and promote others to do so. Helping service users and any colleagues to make complaints, taking complaints seriously and responding to them or passing them onto the appropriate person is important to ensure the issues can be dealt with or rectified. People have a right to expect that when a professional is providing support, they will be kept safe and are not neglected or exposed to any unnecessary risks, I try to ensure the service users feel safe by building and maintain a trusting relationship with each individual and encourage all members of staff to also build relationships as it builds trust between them and service users.
Outcome 1.2
Duty of care is the obligation to exercise a level of care towards an individual, as is reasonable in all the circumstances, to avoid injury to that individual or his/her...