Principles of Communication in Adult Social Care
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Anna Maciejewska
L2-HSC Technical Certificate unit worksheet
Unit1- Principles of communication in adult social care settings
1.1 Identify different reasons why people communicate
Communicate it is a process by which two or more people exchange ideas, facts, feelings or impressions in ways that each gains a common understanding of the message.
People communicate for different reasons: these reasons vary and are as follows;
• to express needs
• to share ideas and information, give instruction
• to reassure
• to express feelings; emotions, pain, opinions,
• to build relationships; socialize;
• to ask questions;
• to share experiences
• to understand and be understood
• to share knowledge
• to give encouragement and show others they are valued.
• to maintain and promote good working relationships
• to encourage the people to communicate effectively
• to get their point across and ensure safety in the work environment
• to work together
• to prevent errors
• to help build and maintain trust
• to negotiate and liaise with others
2. explain how effective communication affects all aspects of working in adult social care settings
Effective communication in the workplace is a major part of my role as a health and social care worker. Effective communication is a two-way process - sending the right message, that is also being correctly received and understood by the other person/s. It is essential that there is good and effective communication taking place within the setting. Daily tasks will only be successful with smooth transfers of information. In order for me to develop within my role, there must be effective communication between the manager , key workers and myself. As a practitioner I may be communicating with parents and other professionals (i.e. health visitors, speech and language therapists, social workers, other homes, Police and other governing bodies) it is important that everybody is provided the information they need. This will...
L2-HSC Technical Certificate unit worksheet
Unit1- Principles of communication in adult social care settings
1.1 Identify different reasons why people communicate
Communicate it is a process by which two or more people exchange ideas, facts, feelings or impressions in ways that each gains a common understanding of the message.
People communicate for different reasons: these reasons vary and are as follows;
• to express needs
• to share ideas and information, give instruction
• to reassure
• to express feelings; emotions, pain, opinions,
• to build relationships; socialize;
• to ask questions;
• to share experiences
• to understand and be understood
• to share knowledge
• to give encouragement and show others they are valued.
• to maintain and promote good working relationships
• to encourage the people to communicate effectively
• to get their point across and ensure safety in the work environment
• to work together
• to prevent errors
• to help build and maintain trust
• to negotiate and liaise with others
2. explain how effective communication affects all aspects of working in adult social care settings
Effective communication in the workplace is a major part of my role as a health and social care worker. Effective communication is a two-way process - sending the right message, that is also being correctly received and understood by the other person/s. It is essential that there is good and effective communication taking place within the setting. Daily tasks will only be successful with smooth transfers of information. In order for me to develop within my role, there must be effective communication between the manager , key workers and myself. As a practitioner I may be communicating with parents and other professionals (i.e. health visitors, speech and language therapists, social workers, other homes, Police and other governing bodies) it is important that everybody is provided the information they need. This will...