Process Exilency Hand Book
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- Category: Science
- Date Submitted: 02/19/2011 12:12 AM
- Pages: 135
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Process
Excellence
Handbook
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Table of Contents
What This Handbook Is About 3
Introduction: Process Excellence Principles 4
Principle 1: Process Outcomes Create Value 8
Principle 2: Target High-Value Processes 20
Principle 3: Innovate, Don’t Duplicate 29
Principle 4: Excellent Processes Need Excellent Owners 64
Principle 5: You Get What You Measure 74
Appendices
• Appendix I: The Business Integration Methodology and Process 87
Excellence Principles
• Appendix II: The Process Maturity Model 89
• Appendix III: Glossary of Process Terms and Techniques 92
Acknowledgments 100
What This Handbook Is About
“Processes are the key organizational theme for companies in the 21st century. Excellence in processes is what’s going to distinguish successful organizations from the also-rans. And capability at helping companies achieve Process Excellence is what’s going to distinguish leading consulting companies from those sweeping up after the elephants.”
Dr. Michael Hammer at the Andersen Consulting Global Consulting Seminar, 1997
This handbook is about helping organizations achieve Process Excellence. It is designed to be used by process professionals who help clients make the transition from traditional, functional approaches to a process-centered approach to work. The handbook provides a framework — the Process Excellence Principles — for developing and implementing innovative processes that set organizations apart in the marketplace.
Mind-Set, Not Methodology
The principles are not step-by-step instructions. They represent a mind-set that works across methodologies, tools, industries and core business processes. This mind-set will help process professionals make the kind of decisions in their work that will lead to superior processes and Process Excellence.
The Process Excellence Principles provide a common language and foundation for all of Andersen Consulting’s process professionals....
Process
Excellence
Handbook
[pic]
[pic]
Table of Contents
What This Handbook Is About 3
Introduction: Process Excellence Principles 4
Principle 1: Process Outcomes Create Value 8
Principle 2: Target High-Value Processes 20
Principle 3: Innovate, Don’t Duplicate 29
Principle 4: Excellent Processes Need Excellent Owners 64
Principle 5: You Get What You Measure 74
Appendices
• Appendix I: The Business Integration Methodology and Process 87
Excellence Principles
• Appendix II: The Process Maturity Model 89
• Appendix III: Glossary of Process Terms and Techniques 92
Acknowledgments 100
What This Handbook Is About
“Processes are the key organizational theme for companies in the 21st century. Excellence in processes is what’s going to distinguish successful organizations from the also-rans. And capability at helping companies achieve Process Excellence is what’s going to distinguish leading consulting companies from those sweeping up after the elephants.”
Dr. Michael Hammer at the Andersen Consulting Global Consulting Seminar, 1997
This handbook is about helping organizations achieve Process Excellence. It is designed to be used by process professionals who help clients make the transition from traditional, functional approaches to a process-centered approach to work. The handbook provides a framework — the Process Excellence Principles — for developing and implementing innovative processes that set organizations apart in the marketplace.
Mind-Set, Not Methodology
The principles are not step-by-step instructions. They represent a mind-set that works across methodologies, tools, industries and core business processes. This mind-set will help process professionals make the kind of decisions in their work that will lead to superior processes and Process Excellence.
The Process Excellence Principles provide a common language and foundation for all of Andersen Consulting’s process professionals....