Qcf Level 5 501

Use and Develop systems that Promote Communication

When communicating within the service that you work in, it is essential to pay attention to the Equal Opportunities Policy and its legal and organizational requirement to provide the same opportunities and benefits to all individuals (staff/ Services users).   When communicating I ensure that the individual are supported to communicate in their preferred method that everyone has the opportunity to understand the information to everyone else. Methods and systems for communication with individuals and key people depend hugely on the needs of the particular individual. As a team leader it is very important I have a good   communication skills and an awareness of tone and dialect to ensure that the person receiving message is able to understand the meaning behind the words used as well.   It is also important to be able to understand the individual or key person’s responses. This takes good listening skills and the ability to adapt my communication methods in order to be understood. For example raising my voice but maintaining tone and body language to speak to an individual’s that unable to hear what I have said.   Communication is the process to get things done, pass on and obtain information, reach decisions, achieve joint understanding and develop relationships.   Therefore I place the people’s preference at the centre of everything I do, whilst considering their best interests. Giving the individuals the opportunity to have their say around the choices and decisions which are made. This means that the wishes and aspirations of the individual are taken as the starting point. The principles of the person centred planning is a process of life planning for individuals, based around the principles inclusion. The review of systems is important in order to keep on top any difficulties. For example, if I change the complaints procedure because it is inaccessible to residents, I check how they find the new system.   That is...