Quality
- Submitted by: nyasa
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- Category: Other
- Date Submitted: 07/17/2010 06:55 AM
- Pages: 14
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Contents Page
Section Page Number
1. Introduction 3
2. Section 1 – Transformation process 4
3. Section 2 – Planning and Control Techniques 8
4. Section 3 – Layout of festival 10
5. Section 4 – Performance metrics 12
6. Bibliography 14
7. Appendix A – The Transformation Process 15
8. Appendix B - The Project Environment 16
9. Appendix C - The 7-S of Project Management 17
10. Appendix D - Work Breakdown Structure 18
11. Appendix E - Monitoring and Control System 19
12. Appendix F - The European Foundation for Quality
Management (EFQM). 20
Introduction
This report looks to cover aspects of The Glastonbury Festival in relation to the processes used, external influences, planning and control techniques and measurement improvements.
It is based on different techniques that could be implemented to improve the already successful Festival.
1) Transformation process
The diagram in Appendix A shows what external influences there are on the Glastonbury Festival via a Transformation model. The input transformed resources and the outputs services are shown along with the external factors that influence the Festival.
Processes are needed to change inputs; there are 3 categories that affect all inputs into the transformation model.
a) Customer processing.
Customers attending the festival are looking to be entertained by a number of musical groups. Glastonbury needs to provide an attractive mix; well know groups to attract attendees and new groups to provide interest. The festivals’ reputation will be assessed on the bands that are booked to play. The headliners of the festival will dictate the number of people who would wish to attend the festival.
Other areas of festival, such as the market stalls/theatres have also proved to be popular. Therefore a wide range of different stalls/shows are required keep peoples’ interest....
Section Page Number
1. Introduction 3
2. Section 1 – Transformation process 4
3. Section 2 – Planning and Control Techniques 8
4. Section 3 – Layout of festival 10
5. Section 4 – Performance metrics 12
6. Bibliography 14
7. Appendix A – The Transformation Process 15
8. Appendix B - The Project Environment 16
9. Appendix C - The 7-S of Project Management 17
10. Appendix D - Work Breakdown Structure 18
11. Appendix E - Monitoring and Control System 19
12. Appendix F - The European Foundation for Quality
Management (EFQM). 20
Introduction
This report looks to cover aspects of The Glastonbury Festival in relation to the processes used, external influences, planning and control techniques and measurement improvements.
It is based on different techniques that could be implemented to improve the already successful Festival.
1) Transformation process
The diagram in Appendix A shows what external influences there are on the Glastonbury Festival via a Transformation model. The input transformed resources and the outputs services are shown along with the external factors that influence the Festival.
Processes are needed to change inputs; there are 3 categories that affect all inputs into the transformation model.
a) Customer processing.
Customers attending the festival are looking to be entertained by a number of musical groups. Glastonbury needs to provide an attractive mix; well know groups to attract attendees and new groups to provide interest. The festivals’ reputation will be assessed on the bands that are booked to play. The headliners of the festival will dictate the number of people who would wish to attend the festival.
Other areas of festival, such as the market stalls/theatres have also proved to be popular. Therefore a wide range of different stalls/shows are required keep peoples’ interest....