Unit SHC 31 – Promote communication in Children’s and Young Peoples Settings
Reasons why people communicate
Communication is a very important tool and we need to communicate for many different reasons. With initial communication such as a greeting or a smile, we are beginning to build a relationship. With every communication after that, we are maintaining our relationships, for example, enquiring if someone has had a good day or how they are feeling.
The reasons why we communicate and build and maintain relationships are to gain and share information, not only with children and young people but with their families/carers, colleagues and other professionals. This information plays a crucial part in how we work. Information gained could be routine information about what interests a child has or how they are felling or it could be information regarding health or welfare issues. Once we have gained this information we can use it to determine the needs of the child/young person and thus how to work effectively and communicate in order to meet these needs. When working with children and young people, we may observe and gain information that is necessary to pass onto either Parent/Carers, work colleagues or other professionals such as Speech and Language Therapists.
We use communication to build trust. The more we communicate with an individual the more likely we are to gain their trust. Trust is vital when it comes to settling in and transitional periods. Once we have built a relationship and gained trust, children and young people will feel comfortable with you and their surroundings thus facilitating the ease of settling in or transition. This feeling of trust can also be beneficial in supporting a child’s play and learning as a child will play and learn more effectively when they feel relaxed and are able to communicate with you and build on their development and vocabulary skills and express ideas and thoughts with you.