Report on Bad Meat
- Submitted by: lisafaizah
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- Category: Politics: Economics
- Date Submitted: 11/08/2011 10:53 AM
- Pages: 11
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CUSTOMERS COMPLAINTS ON KAMBINGMAS ENTERPRISE FROZEN LAMBS
CHAPTER
I
INTRODUCTION
HyperSurvey is a Malaysian grocery and general merchandise retailer headquartered in kuala Lumpur, Malaysia. It is the fifth largest local retailer in this country measured by revenues and the second-largest measured by profits (after Mydin). It has seven stores in 7 states across Malaysia. Originally HyperSurvey focused on grocery retailer however, since the early 1990s Tesco has increasingly diversify its business into areas such as the retailing of books, clothing and electronics.
The branch in Lahad Datu newest HyperSurvey branch was opened in 2008 in Taman Seri Perdana housing area. The Lahad Datu branch has divided its operation into departments and one of the depatments is frozen food department.
1.1
REPORT STATEMENT
Our company, HyperSurvey has been retailing frozen lamb meat under the frozen food department since early 2009. Till today, we obtain the product from 3 different suppliers; KambingMas Enterprise, Hafuz Farm and Kambing Segar Desa. All three companies’ products are proven safe for consuming and have Halal certificate awarded by Majlis Ugama
Islam Sabah. However since early September this year (during the festive season; Hari Raya Aidilfitri) our staff at frozen food department received 12 complaints from customers claiming that frozen lambs of KambingMas Enterprise has peculiar taste and smell even after cooked. Since the festive season, August untill September, our department were unable to obtain frozen lamb supply from Hafuz Farm and Kambing Segar Desa due to the greater demand from other HyperSurvey branches. However, all the complaints did not stated any occurrences of symptoms of food poisoning.
The purposes of this proposal are;
1.1.1 Firstly, to describe and discuss reasons of customers complaints
1.1.2 Find possible solustion of the matters
CHAPTER
II
LITERATURE RESEARCH
I have also went through several...
CHAPTER
I
INTRODUCTION
HyperSurvey is a Malaysian grocery and general merchandise retailer headquartered in kuala Lumpur, Malaysia. It is the fifth largest local retailer in this country measured by revenues and the second-largest measured by profits (after Mydin). It has seven stores in 7 states across Malaysia. Originally HyperSurvey focused on grocery retailer however, since the early 1990s Tesco has increasingly diversify its business into areas such as the retailing of books, clothing and electronics.
The branch in Lahad Datu newest HyperSurvey branch was opened in 2008 in Taman Seri Perdana housing area. The Lahad Datu branch has divided its operation into departments and one of the depatments is frozen food department.
1.1
REPORT STATEMENT
Our company, HyperSurvey has been retailing frozen lamb meat under the frozen food department since early 2009. Till today, we obtain the product from 3 different suppliers; KambingMas Enterprise, Hafuz Farm and Kambing Segar Desa. All three companies’ products are proven safe for consuming and have Halal certificate awarded by Majlis Ugama
Islam Sabah. However since early September this year (during the festive season; Hari Raya Aidilfitri) our staff at frozen food department received 12 complaints from customers claiming that frozen lambs of KambingMas Enterprise has peculiar taste and smell even after cooked. Since the festive season, August untill September, our department were unable to obtain frozen lamb supply from Hafuz Farm and Kambing Segar Desa due to the greater demand from other HyperSurvey branches. However, all the complaints did not stated any occurrences of symptoms of food poisoning.
The purposes of this proposal are;
1.1.1 Firstly, to describe and discuss reasons of customers complaints
1.1.2 Find possible solustion of the matters
CHAPTER
II
LITERATURE RESEARCH
I have also went through several...