One of the biggest challenges at Animal Control is to keep the shelter flow process consistently circulating to have new animals ready for adoption as soon as possible. The most frequent animals that arrived at the shelters are cats and dogs. These animals have to go through a standard process to makes sure employees are complying with state and county laws before the animals are ready for adoption. The process currently implemented has several bottlenecks that slow down the shelter flow process and do not allowed the animals to be ready for adoption on time.
Bottleneck
In the system currently implemented at the shelter, there are few bottlenecks that slow down the process to have dogs ready for adoption on time. For example, due to limited staff, when new animal arrive at the shelter, not all the animals are being assess or vaccinated as they should be. By California and County laws any dog that arrive should be vaccinated and assess before put into adoption. If animal are not provided the vaccine at intake, animal must stay longer at the shelter until this process is complete. Having an animal on hold for a long period of time shortened the capacity of animal staff can intake to the shelter for service. Also, in case the shelter has reached the max capacity of the animal allowed to intake, and having an officer respond to an emergency, staff will have to make arrangements to outsource to other agency for space. Outsourcing is not cost effective, it will cost the agency an additional $250 per animal if relocated.
Goldratt’s Theory
The Goldratt’s Theory of Constrain will be utilized to find solutions to the bottlenecks stated above. The Goldratt’s Theory of Constraints identified five points to be followed as a process to fix a bottleneck problem: “1) identify the system constraints, 2) Decide how to exploit the system constraints, 3) Subordinate everything else to the decision, 4) Elevate the system constraints, 5) If, in the previous...