Six Sigma and Total Quality Management

In this paper, I will discuss both, Six Sigma and Total Quality Management both are tools utilized by management to promote better execution strategies and continuous improvement within an organizational environment. Many companies work hard to be the best at what they do, and in being the best and to be the best, they have to be work at mastering the craft they have, which enables them to keep a competitive advantage over other companies. Management understands that by continually improving in every area they can push themselves to be one of the best companies operating in business. Operating on this level is beneficial to everyone involved such as; management, employees and customers. Programs like Six Sigma and Total quality management offer companies the needed tools to reach this level of organizational achievement.
      Six Sigma programs help to, “utilize advanced statistical methods to improve quality by reducing defects and variability in the performance of business processes” (Thompson, Peteraf, Gamble, Strickland 2011, p.369). Continuous improvement is always the goal of management and Six Sigma programs helps to enforce such growth in the area of quality and strategy execution. Six Sigma programs have developed a multitude of sophisticated statistical methods that help to identify and help to eliminate the cause constant errors. When a process or activity has achieved Six Sigma quality, the amounts of defects are limited to no more than 3.4 defects per million iterations this equivocates to 99.9997 percent accuracy. Six Sigma has two separate programs that are utilized, DMAIC (define, measure, analyze, improve, and control) which is an enhancement program designed to help systems of functions that are falling below satisfaction but needs help to have them stabilized and DMADV (define, measure, analyze, design and verify) is another program which is designed to develop new creative processes or products on a Six Sigma level that can be utilized....