The Effects of Employee Satisfaction on Productivity, Performance, Customer Satisfaction and the Organization Financial Performance
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- Date Submitted: 04/23/2012 03:24 PM
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Executive Summary
According to modern scientific management theories, Employee satisfaction, Productivity, Performance, Customer satisfaction and the organization financial performance are interlinked. Any changes caused to any one of the above parameters may have strong impacts upon other parameters. Even though an organization may have lot of resources, human resources or the employees seem to be the most vital one because of the necessity of employees in mobilizing all the other organizational resources. In other words, employee performance and productivity is linked with the mission, vision, objectives and goals of the organization.
Only the satisfied employee may deliver his maximum productivity for the betterment of the organization. Dissatisfied employees may not perform well and their reluctance in delivering the goods, may affect the customers of the organization. Dissatisfied employees may not treat the customers well which may result in dissatisfaction of the customers and the subsequent drop out of customers. The loss of customers may cause heavy financial damages to the organization. In short, employee performance can make or break an organization. This paper analyses the importance of employee satisfaction and its impacts on Productivity, Performance, Customer satisfaction and the organization financial performance.
The effects of Employee satisfaction on Productivity, Performance, Customer satisfaction and the organization financial performance
Many of the recent researches have succeeded in establishing strong connection between employee satisfaction and the performances of the organization. Earlier, organizations considered employees or manpower just as another resource like money, material machines etc. However, the development of scientific management theories, developed as a result of comprehensive researches in recent times, proved the employees as the most vital component of organizational success.
Studies such as Frederick...
According to modern scientific management theories, Employee satisfaction, Productivity, Performance, Customer satisfaction and the organization financial performance are interlinked. Any changes caused to any one of the above parameters may have strong impacts upon other parameters. Even though an organization may have lot of resources, human resources or the employees seem to be the most vital one because of the necessity of employees in mobilizing all the other organizational resources. In other words, employee performance and productivity is linked with the mission, vision, objectives and goals of the organization.
Only the satisfied employee may deliver his maximum productivity for the betterment of the organization. Dissatisfied employees may not perform well and their reluctance in delivering the goods, may affect the customers of the organization. Dissatisfied employees may not treat the customers well which may result in dissatisfaction of the customers and the subsequent drop out of customers. The loss of customers may cause heavy financial damages to the organization. In short, employee performance can make or break an organization. This paper analyses the importance of employee satisfaction and its impacts on Productivity, Performance, Customer satisfaction and the organization financial performance.
The effects of Employee satisfaction on Productivity, Performance, Customer satisfaction and the organization financial performance
Many of the recent researches have succeeded in establishing strong connection between employee satisfaction and the performances of the organization. Earlier, organizations considered employees or manpower just as another resource like money, material machines etc. However, the development of scientific management theories, developed as a result of comprehensive researches in recent times, proved the employees as the most vital component of organizational success.
Studies such as Frederick...