The Effects of Quality Management on Domestic and Global Competition
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The Effects of Quality Management on Domestic and Global Competition
Introduction
Today the concept of quality management has emerged as a significant business practice companies want to adopt. The reason is simple: to become more effective and customer oriented. By implementing quality management, enterprises have become able to ensure quality in their products and services (The Importance of Quality Management, 2010). There are a number of quality management programs available to entrepreneurs such as Six Sigma, ISO 9000 and Total Quality Management.
Although the approach in resolving quality issues contrast with the diverse quality management programs, the goal of every business remains the same; to generate a high quality, high-executing product or service that conforms to and passes the customers' expectations (The Importance of Quality Management, 2010). This business practice of quality management is significant to companies for a number of reasons.
In this paper, the concept of quality management will be discussed in terms of its effect on two different organizations among which one operates in domestic market and another in international market. The companies chosen to manifest the effects of quality management are American Airlines, which operate domestically and Lufthansa Airlines which operates globally.
Some Processes Are Similar
Both the American Airlines and Lufthansa are prominent airline companies in the industry. Both companies are performing and doing well with regard to ameliorating their business services and operations. An important process that is identical in both the selected establishments is application of Total Quality Management for improving their services and attaining operational excellence. Both the companies apply TQM in their service management in the following manner:
1. Both the companies undertake a quality control program for building an effective service process along with corresponding quality and scheduling...
Introduction
Today the concept of quality management has emerged as a significant business practice companies want to adopt. The reason is simple: to become more effective and customer oriented. By implementing quality management, enterprises have become able to ensure quality in their products and services (The Importance of Quality Management, 2010). There are a number of quality management programs available to entrepreneurs such as Six Sigma, ISO 9000 and Total Quality Management.
Although the approach in resolving quality issues contrast with the diverse quality management programs, the goal of every business remains the same; to generate a high quality, high-executing product or service that conforms to and passes the customers' expectations (The Importance of Quality Management, 2010). This business practice of quality management is significant to companies for a number of reasons.
In this paper, the concept of quality management will be discussed in terms of its effect on two different organizations among which one operates in domestic market and another in international market. The companies chosen to manifest the effects of quality management are American Airlines, which operate domestically and Lufthansa Airlines which operates globally.
Some Processes Are Similar
Both the American Airlines and Lufthansa are prominent airline companies in the industry. Both companies are performing and doing well with regard to ameliorating their business services and operations. An important process that is identical in both the selected establishments is application of Total Quality Management for improving their services and attaining operational excellence. Both the companies apply TQM in their service management in the following manner:
1. Both the companies undertake a quality control program for building an effective service process along with corresponding quality and scheduling...