AIT IT SERVICES
INTRODUCTION: This questionnaire aims at finding out how our customers see our products with the aim of improving the product in order increase market shares on the Ghanaian software market. These questionnaires are purely for organizational purposes and all information given is going to be handled with confidentiality.
DEMOGRAPHIC DATA
1. Age : Below 18 18-25 25-40 Above 40
2. Sex : Male Female
3. Occupation: ………………………………………………………………….
4. Religion: Christian Muslim Traditional Other, Please specify…………………………..
PRODUCT DATA
5. How did you get to know about Accra Institute of Technology IT Services?
Newspapers [ ] Internet [ ] Magazine [ ] Television [ ] Friends [ ]
Other, please specify ……………………………………………………………..
6. How would you rate the attractiveness of our service?
Very attractive [ ] Attractive [ ] Neutral [ ] Not attractive [ ]
7. Which kind of service or product did you purchase from us?
Consultancy services Hardware Software services
8. Which kind of organization/institution did you use the service or product?
Educational institution [ ] Health institution [ ] Financial institution [ ] Manufacturing [ ]
Other, please specify…………………………………….
9. How long have you been using our products and services?
Less than 1 year [ ] 1 year to 2 years [ ] 3 years to 4 years [ ] More than 4 years
10. How satisfied were you with our products and services?
Not Satisfied [ ] Satisfied [ ] Very Satisfied [ ]
11. How would you rate our products compared to similar products and services?
Good [ ] Better [ ] Exceptional [ ] No difference [ ]