Unit 051 Childcare
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Unit 051 – Promote Communication in Health, Social Care or Children’s and Young Peoples Settings.
Outcome 1 - Understand why effective communication is important in the work setting.
1.1. Identify the different reasons why people communicate.
The reasons for People communicating are:
• to express needs and wishes
• to share ideas and information
• to reassure
• to express feelings and concerns
• to build relationships
• to ask questions
1.2. Explain how communication affects relationships in the work setting.
Staff.
Being able to talk to others in the work place will give you more support and you can share ideas and information. You will be able to learn from each other.
children
Good communication with the children will help create possitive relationships and help them to settle in and explore and be able to meet child’s individual needs.
Parents/carers.
Sharing information regarding children’s progress and development, will reassure the parent that there child is being cared for as well as keeping everyone informed.
Outcome 2 – Be able to meet the communication and language needs, wishes and preferences of individuals.
2.2. Describe the factors to consider when promoting effective communication.
Tone and pitch of your voice can be important as a louder more direct communication maybe required if trying to get the attention of a group of children to come back inside. However this would not be suitable in a situation when a child is upset, for example if they have wet themselves and are emotional, this would need a quieter and understanding tone to reassure them.
The type of language used is important, when talking to children you need to keep things more simple than if you were walking to an adult.
The speed in which you talk is also important as When talking to children I tend to get down to their level and talk to them at a relatively slow speed, this way in will provide enough time to process and react.
Positive body...
Outcome 1 - Understand why effective communication is important in the work setting.
1.1. Identify the different reasons why people communicate.
The reasons for People communicating are:
• to express needs and wishes
• to share ideas and information
• to reassure
• to express feelings and concerns
• to build relationships
• to ask questions
1.2. Explain how communication affects relationships in the work setting.
Staff.
Being able to talk to others in the work place will give you more support and you can share ideas and information. You will be able to learn from each other.
children
Good communication with the children will help create possitive relationships and help them to settle in and explore and be able to meet child’s individual needs.
Parents/carers.
Sharing information regarding children’s progress and development, will reassure the parent that there child is being cared for as well as keeping everyone informed.
Outcome 2 – Be able to meet the communication and language needs, wishes and preferences of individuals.
2.2. Describe the factors to consider when promoting effective communication.
Tone and pitch of your voice can be important as a louder more direct communication maybe required if trying to get the attention of a group of children to come back inside. However this would not be suitable in a situation when a child is upset, for example if they have wet themselves and are emotional, this would need a quieter and understanding tone to reassure them.
The type of language used is important, when talking to children you need to keep things more simple than if you were walking to an adult.
The speed in which you talk is also important as When talking to children I tend to get down to their level and talk to them at a relatively slow speed, this way in will provide enough time to process and react.
Positive body...