Unit 501
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UNIT 501 USE AND DEVELOP SYSTEMS THAT PROMOTE COMMUNICATION (SHC51) |
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Learner Name: Adrienne Ward-Davies – 27/07/15 |
Hafod care endeavours to maintain a high standard of communication throughout its services whether with staff, service users or the Stakeholders. Communication can take many forms; for example team meetings, supervisions and appraisals; or care reviews, telephone communications and possibly home visits prior to admittance. All employees are given guidance and training as to the different forms of communication and the policies and procedures are disseminated throughout all staff to ensure that they are compliant.
The training which staff undertakes may include both verbal and non-verbal techniques. These may take the form of signs and gestures or facial expressions, the tone, pitch and volume of speech and also the nature of the conversation. If a communication is of a private and personal nature, then the staff would need to ensure that this is carried out in an appropriate environment. In any environment, then staff would also need to ensure that lighting, background noise or distractions are at appropriate levels to ensure that communications are readily understood. Staff would also need to be made aware that they should consider the abilities of the individual to ensure they can provide any necessary equipment such as flashcards, and that they use appropriate wording and phrasing i.e. using closed sentences.
All care staff communicate with our service users on a daily basis and they are encouraged to use appropriate and effective verbal and non-verbal language throughout these communications, always using the service user’s preferred method of communication and their preferred mode of address i.e formal or informal, registered name or nickname etc. Care staff are also required to document activities undertaken with the service users throughout the day. This can include personal care tasks and nutritional intake to...
UNIT 501 USE AND DEVELOP SYSTEMS THAT PROMOTE COMMUNICATION (SHC51) |
|
|
Learner Name: Adrienne Ward-Davies – 27/07/15 |
Hafod care endeavours to maintain a high standard of communication throughout its services whether with staff, service users or the Stakeholders. Communication can take many forms; for example team meetings, supervisions and appraisals; or care reviews, telephone communications and possibly home visits prior to admittance. All employees are given guidance and training as to the different forms of communication and the policies and procedures are disseminated throughout all staff to ensure that they are compliant.
The training which staff undertakes may include both verbal and non-verbal techniques. These may take the form of signs and gestures or facial expressions, the tone, pitch and volume of speech and also the nature of the conversation. If a communication is of a private and personal nature, then the staff would need to ensure that this is carried out in an appropriate environment. In any environment, then staff would also need to ensure that lighting, background noise or distractions are at appropriate levels to ensure that communications are readily understood. Staff would also need to be made aware that they should consider the abilities of the individual to ensure they can provide any necessary equipment such as flashcards, and that they use appropriate wording and phrasing i.e. using closed sentences.
All care staff communicate with our service users on a daily basis and they are encouraged to use appropriate and effective verbal and non-verbal language throughout these communications, always using the service user’s preferred method of communication and their preferred mode of address i.e formal or informal, registered name or nickname etc. Care staff are also required to document activities undertaken with the service users throughout the day. This can include personal care tasks and nutritional intake to...