If my understanding of Maslow’s hierarchy is correct Shank’s old boss has failed in three out of four basic need layers. The bottom or the most basic layer has been untouched but he failed in the other three which are Safety, Love/Belonging and Esteem.
In Maslow’s safety layer the old boss has failed to provide the security for the employment right at the start. Shank quoted her boss saying she could be replaced at any point of time. In Maslow’s Love/Belonging layer the old boss has failed the friendship part. As the same with the above statement, when they opened up with “you can be replaced and all you are just a number really does not start the friendship part on the right foot. And with that one statement the old boss has failed to meet the Self-Actualization layer as a whole. Hurting self-esteem, confidence, achievement and rest of them, and to think about it that was the most ignorant statement I have ever, probably, heard.
Obviously, to meet the needs, the old boss will have to change his policy on how to talk and deal with his people. Listen what they have to say and look at their opinions before they make the any decisions. It makes people feel like they belong, they are appreciated, respected and loved. Pretty much opposite of what he was doing.
Again if my understanding of the expectancy theory is correct if the Flight 001 employee is not rewarded with monetary value for making sound business decisions than the “decision pool” will eventually dry out. In order to make sound decisions it, sometimes, takes time to wage the pros, cons, and possible things that can go wrong. Anyone taking the time and carefully figuring out what should be done cares about the company and their career and should certainly be paid for it
They have hit on few hygiene factors and they are “company policy and administration, working conditions, interpersonal relations, job security”. The first factor of the three I have mentioned is accomplished by...